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Frequently Asked Questions
Find quick answers to common questions about ordering, products, shipping, returns, and your privacy.
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Ordering & Purchasing
5 questionsBrowse our catalog, add the products you want to your cart, and complete checkout. You'll receive an Order ID immediately and we'll dispatch your order within 1–2 business days.
We accept all major credit and debit cards.
Yes. Orders of 5+ units qualify for tiered volume discounts. Use the "Get a Quote" button in the header or email support@proprintmart.net with the model and quantity you need.
Click "Get a Quote" in the site header or fill out our contact form with the model and quantity. We'll send a written quote — including taxes and shipping — within one business day.
Once an order is placed it cannot be cancelled. Please review your cart carefully before completing checkout. If the unit is defective on arrival or arrives damaged, our Return & Refund Policy covers the next steps.
Products
6 questionsYes. Every product we sell is brand new, factory-sealed, and sourced directly from authorized distributors. We never sell refurbished, used, or open-box items.
Inkjet and laser printers, multifunction (print/scan/copy) devices, document scanners, and supporting accessories — across home, small-office, and enterprise tiers.
Yes. Every printer ships with the manufacturer's included setup cartridges or starter ink/toner so you can get printing right out of the box.
Yes. All printers ship with the appropriate power cord, a USB cable (where applicable), and a quick-start setup guide.
Duty cycle is the maximum number of pages a printer can produce per month without issue. The recommended monthly print volume is usually 5–10% of that figure — that's the sweet spot for reliable everyday use.
Yes. Every product carries the full manufacturer warranty — typically 1 year on home and small-office models and up to 3 years on enterprise models. Extended coverage is available on most enterprise units.
Shipping & Delivery
3 questionsWe ship to all 50 US states and Washington, D.C. International shipping is not available at this time.
Standard ground shipping is FREE on orders of $200 or more. Orders below $200 ship at a flat $9.99.
Take photos of the outer box and the damaged product, then email support@proprintmart.net within 48 hours of delivery. We'll arrange a free replacement or full refund right away.
Returns & Refunds
6 questionsUnopened products may be returned within 30 days of delivery for a full refund. See our Return Policy for the full terms and exceptions.
Email support@proprintmart.net with your Order ID and the reason for return. We'll issue a Return Authorization and a prepaid shipping label within one business day.
We cover return shipping for defective items, damaged shipments, and our shipping errors. For change-of-mind returns the buyer is responsible for return shipping.
Refunds are issued within 7–10 business days of receiving and inspecting the returned item. Your bank may take an additional 5–10 business days to post the credit to your statement.
Contact us within 30 days for a free replacement at no cost to you. After 30 days, we'll help you start a manufacturer warranty claim and stay with you until it's resolved.
Opened ink and toner cartridges cannot be returned for safety and quality reasons unless they are defective. Defective cartridges are replaced free of charge.
Privacy & Your Data
6 questionsNo. We never sell your personal information. See our Privacy Policy for the full list of how we collect and use data.
Email support@proprintmart.net from the address on file with the subject "Delete my account". We'll confirm deletion within 30 days as required by law.
Global Privacy Control is a browser-level signal that automatically tells websites you opt out of the sale or sharing of your personal data. We honor GPC signals automatically — no separate request needed.
We use only essential cookies for cart and sign-in functionality, plus optional analytics to help us improve the site. See our Cookie Policy for the full list.
Under the CCPA you may request access to, correction of, or deletion of your personal information, and opt out of any sale or sharing. Email support@proprintmart.net to exercise any of these rights.
Our site is intended for users 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us and we will delete it promptly.
Still have questions?
Our team is here to help with product selection, ordering, and shipping. Reach out and we'll get back to you as soon as possible.
More from ProPrintMart
Looking for something else? Head back to the ProPrintMart home page to explore featured printers and current promotions, or browse the dedicated series pages below for more options in a specific line.
- • Visit the ProPrintMart main page for the latest deals.
- • Browse every DeskJet home printer we stock.
- • Compare every LaserJet office printer in our catalog.
- • See every ScanJet document scanner currently in stock.
- • Check the full ProPrintMart printer catalog.
- • Read our printer buying guides on the blog.
Need help choosing? Contact our team or return to the ProPrintMart homepage at any time.