ProPrintMart

Your Orders

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Tracking and managing your ProPrintMart orders

Once you sign in to your ProPrintMart account, this page lists every order you have placed with us along with its current status, the carrier handling delivery, the tracking number, and the expected arrival window. You can pull up the original invoice at any time, request a copy by email, or start a return without having to call our support team first.

If you placed an order as a guest, sign in or create an account using the same email used at checkout to view it here. Guest orders are not visible until the account is created and linked.

What each order status means

Pending
Your order is in the queue at our warehouse. Payment is confirmed and the team is gathering items from the shelves. This usually moves to Processing within a few hours.
Processing
Items are being packed and the shipping label is being printed. Once the parcel hands off to the carrier, the status updates to Shipped.
Shipped
The carrier has the parcel and the tracking number is now live. Click the tracking link in your account to follow the journey in real time.
Out for delivery
The parcel reached the local delivery hub closest to your address and a driver is bringing it to you today. Most addresses see delivery between 9 AM and 7 PM.
Delivered
The carrier has confirmed delivery. The thirty-day return window starts from this date.

Common questions about orders

My tracking has not updated in a day or two. Should I worry?

Tracking gaps are normal during cross-country transit, especially over weekends. If a parcel sits without updates for more than three business days, contact our team and we will start a trace with the carrier on your behalf.

Can I change the shipping address after I order?

Possibly. If the order has not yet shipped, we can update the address from our side. Once a parcel is in the carrier network, address changes need to go through the carrier directly using the tools they offer to recipients.

How do I start a return?

From the order detail screen click Start a return. We will email a prepaid return label and a packing slip. Drop the parcel at any carrier location and your refund posts within five business days of the warehouse receiving the unit.

My printer arrived defective. What do I do?

Open a support ticket from the order page or call us. We will help diagnose the issue, file a manufacturer warranty claim if needed, and ship a replacement when the original is on its way back to us so you are not left without a working unit.

Where is my invoice?

Each order detail page has a Download invoice button. The PDF is a full tax invoice suitable for business expense reports and includes our tax ID, your billing address, and item-level pricing.

Need help with something else?

Our support team handles order changes, return requests, warranty claims, and pre-purchase product questions. Phone lines are open Monday through Friday from 9 AM to 6 PM Eastern. Email replies go out within one business day. Visit the contact page for the full set of options or browse the help articles for setup walkthroughs.

More from ProPrintMart

Looking for something else? Head back to the ProPrintMart home page to explore featured printers and current promotions, or browse the dedicated series pages below for more options in a specific line.

Need help choosing? Contact our team or return to the ProPrintMart homepage at any time.

Your ProPrintMart order history

Every order you place at ProPrintMart appears on this page within seconds of checkout. You can review the items you bought, the shipping address used, the payment method on file, the totals (including any tax and shipping), the order date, and the latest tracking status from the carrier. We retain a full record of your purchases for a minimum of seven years so that you always have a paper trail for warranty claims, expense reporting, or business accounting.

Most ProPrintMart orders ship the same business day if you order before 2 PM Eastern, and standard ground delivery arrives in five to seven business days to all fifty US states and the District of Columbia. Once your printer or scanner leaves our warehouse, the order status moves from Processing to Shipped and a tracking number is added to this page automatically. Click any order to expand the details and see the carrier, the estimated arrival window, and a direct link to the carrier tracking site.

If something is not quite right with an order, you have options. Unopened products may be returned for a full refund within thirty days of delivery. Products opened but found defective on arrival are covered by both our 30-day satisfaction guarantee and the full manufacturer warranty. Use the order detail page to start a return, request a replacement, or download a copy of your invoice as a PDF for your records.

To keep your account secure we never store your full payment card number. The last four digits shown on each order let you confirm which card was used without exposing sensitive data, and any refund we issue is sent back to the original payment method. If you change banks, simply enter the new card at your next checkout and we will use it for future purchases automatically.

Need help with an order? Email support@proprintmart.net with the order number, or call our US-based product specialists at (575) 239-1200 between Monday and Friday, 9 AM to 6 PM Eastern. Most order questions are resolved on the first contact, and we respond to every email within one business day. You can also check our frequently asked questions for shipping times, return rules, and warranty coverage details.