Privacy Policy

1. Introduction

ProPrintMart is owned and operated by Silver Printer LLC. Welcome to ProPrintMart. We are an online retailer specializing in the sale of printers and scanners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, make a purchase, or interact with us in any way. We are committed to transparency and to protecting the privacy of every visitor and customer who uses our services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website. If you have any questions about this policy or our data practices, please contact us using the information provided at the bottom of this page.

2. Information We Collect

a) Personal Identification Information

We collect personal identification information such as your name, email address, phone number, and billing and shipping addresses. This information is collected when you create an account on our website, place an order, subscribe to our newsletter, submit a contact form, or otherwise interact with our services. We use this information to process your orders, communicate with you about your purchases, and provide customer support when needed.

b) Payment Information

When you make a purchase, your payment information — including credit or debit card details — is processed through secure third-party payment processors. ProPrintMart does not store your full card numbers, CVV codes, or other sensitive payment data on our servers. Our payment processors are required to comply with industry-standard security measures to protect your financial information during and after each transaction.

c) Device and Usage Information

We automatically collect certain information about your device and how you interact with our website. This includes your IP address, browser type, operating system, the pages you visit on our site, the time you spend on each page, referring URLs, and other browsing activity data. This information is collected through cookies, web beacons, and similar tracking technologies. We use this data to understand how visitors use our website, improve site performance, and enhance the overall user experience.

d) Communications Data

When you contact us through email, our contact form, or any other communication channel, we collect and retain the content of your messages along with your contact details. This allows us to respond to your inquiries, resolve issues, and maintain a record of our correspondence for quality assurance and training purposes.

e) Account Information

If you create an account with us, we store your username, encrypted password, order history, saved shipping addresses, and wishlist items. This information enables us to provide a personalized shopping experience, allow you to track your orders, and make future purchases more convenient.

3. How We Collect Information

We collect information through three primary methods. First, we collect information directly from you when you fill out forms, create an account, place an order, subscribe to communications, or contact our support team. Second, we collect information automatically through cookies, web beacons, and analytics technologies as you browse and interact with our website. Third, we may receive information from third-party service providers we work with, such as payment processors and shipping carriers, to the extent necessary to complete your transactions and deliver your orders.

4. How We Use Your Information

We use the information we collect for the following purposes: processing and fulfilling your orders, including payment processing, packaging, and shipping; sending order confirmations and shipping status updates to keep you informed about your purchases; responding to your customer service inquiries and support requests in a timely and helpful manner; personalizing your shopping experience by displaying relevant products and remembering your preferences.

We also use your information for sending promotional emails and marketing communications, but only with your explicit consent and with an easy opt-out option in every message; improving our website, product offerings, and overall customer experience based on aggregated usage data; detecting, preventing, and investigating fraud, unauthorized access, and other potentially illegal activities; and complying with our legal obligations, including tax reporting and regulatory requirements.

5. Legal Basis for Processing Your Information

We process your personal information based on several legal grounds. Contractual necessity applies when processing is required to fulfill our obligations to you, such as processing your order and delivering your products. Legitimate interests apply when we use data for fraud prevention, website security, and improving our services. Consent applies when we send you marketing emails — you may withdraw your consent at any time. Legal obligation applies when we are required to retain certain data for tax records, regulatory compliance, or to respond to legal processes.

6. Cookies and Tracking Technologies

a) What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your actions and preferences over time, so you do not have to re-enter information each time you visit or navigate between pages.

b) Types of Cookies We Use

We use four categories of cookies on our website. Essential cookies are required for core site functionality such as maintaining your shopping cart, processing secure logins, and protecting against fraud. Functional cookies remember your preferences such as language settings and recently viewed products to enhance your browsing experience. Analytics cookies help us understand how visitors interact with our site by collecting aggregated, anonymous data about page visits, traffic sources, and user behavior. Marketing cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns across platforms.

c) How to Manage Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific or all websites. Please note that disabling essential cookies may prevent certain features of our website from functioning properly. You can also manage your cookie preferences at any time using our cookie consent banner, which appears on your first visit and can be accessed through the cookie settings link in our website footer.

d) Do Not Track Signals

Some web browsers transmit "Do Not Track" signals to websites. Our website recognizes and honors Do Not Track signals and Global Privacy Control (GPC) signals. When we detect a GPC signal from your browser, we automatically limit data collection to essential cookies only and do not load analytics or marketing tracking technologies.

7. Sharing of Your Information

We share your personal information only in the following limited circumstances. We share data with service providers — including payment processors, shipping carriers, email service providers, and analytics providers — only as necessary for them to perform services on our behalf. We may disclose information when required by law, including in response to court orders, subpoenas, or regulatory requirements. In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity as part of the business transition.

We will only share your information for purposes other than those described above with your explicit consent. Under no circumstances will we sell your data to third parties for their own marketing or commercial purposes.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Order data, including transaction records and shipping information, is retained for 7 years for tax and legal compliance purposes. Account data, including your profile information, saved addresses, and wishlist, is retained for as long as your account remains active or until you request deletion. Marketing and communication preferences are retained until you unsubscribe or request removal from our mailing list.

To request deletion of your personal data, please email us at support@proprintmart.net. We will process your request and confirm deletion within the timeframes described in the Your Privacy Rights section below.

9. Your Privacy Rights (CCPA — for California Residents)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act regarding your personal information. We are committed to honoring these rights for all eligible individuals.

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you over the past 12 months, including the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we have shared it.

Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions such as data required for completing transactions, detecting security incidents, or complying with legal obligations.

Right to Correct: You have the right to request correction of any inaccurate personal information we maintain about you.

Right to Opt-Out of Sale: While ProPrintMart does not sell personal information, you may still submit an opt-out request at any time. We will confirm receipt and honor your preference.

Right to Non-Discrimination: Exercising any of your privacy rights will not result in discriminatory treatment. We will not deny you goods or services, charge different prices, or provide a different level or quality of service because you exercised a privacy right.

To submit a privacy request, email support@proprintmart.net. We will respond to verifiable requests within 45 days.

10. Do Not Sell or Share My Personal Information

We firmly believe that your data belongs to you. We do not sell personal information as defined under the CCPA or any other applicable privacy law. If you would like to submit a formal opt-out request regardless, you may do so by emailing support@proprintmart.net with the subject line "Do Not Sell My Personal Information." We will acknowledge your request and confirm that no sale of your data has occurred or will occur.

11. Data Security

We take the security of your personal information seriously. All data transmitted between your browser and our website is encrypted using SSL/TLS encryption technology. Our servers are protected by access controls, firewalls, and intrusion detection systems. We conduct regular security assessments and vulnerability testing to identify and address potential risks. Access to personal information is restricted to authorized personnel who need it to perform their job functions.

While we implement reasonable security measures to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

12. Children's Privacy

ProPrintMart's website and services are designed for adults and business users. We do not knowingly collect, use, or disclose personal information from individuals under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records. Parents or guardians who believe their child may have provided us with personal information may contact us at support@proprintmart.net to request review and deletion.

13. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by ProPrintMart. We provide these links for your convenience and reference, but we are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party website you visit before providing any personal information. The inclusion of a link on our website does not imply endorsement of the linked site or its content.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. When we make changes, we will post the revised policy on this page with an updated "Last Updated" date at the top. For significant changes that materially affect how we handle your personal information, we will make reasonable efforts to notify account holders via email. Your continued use of our website after any changes to this policy constitutes your acceptance of the revised terms.

15. Contact Us for Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your data is being handled, please contact us:

• Legal entity: Silver Printer LLC (trading as ProPrintMart)
• Registered address: 106 W College Ave, Silver City, New Mexico 88061, United States
• Phone: (575) 239-1200
• Email: support@proprintmart.net
• Website: ProPrintMart official website
• Email: support@proprintmart.net
• Phone: (575) 239-1200
• Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

We will respond to all verifiable privacy requests within 45 days of receipt. If additional time is needed, we will notify you of the reason and the expected completion date.